24/7 Live Online Chat Support Services

We provide qualified online chat and customer support professionals to handle your 24/7 live chat support on your behalf. Our staff will answer your clients with well researched replies, professional response and help them make the right pre-sales and post-sales decisions.

Our in-depth training in products/processes and multi - cultural knowledge ensures customer satisfaction comparable to industry standards. We will help you develop and expand your client base with our expert support infrastructure and services. You will be able to

• Improve customer confidence & trust
• Convert a prospective visitor to a guaranteed customer

Our live chat support services include

• 24/7 chat support coverage - pre and post sales
• Standard technical support
• Email & ticketing support
• Parcel tracking with customer text update
• Sales & billing support
• Others based on your need

Our support services also include installing and supporting php based live chat support software and provide the technical support for the application.

Using our services you can extend 24/7 customer care and expand your clients without overhead costs. Most importantly you can convert visitors to genuine sales. 

We customize our services based on your requirements. Before we start our tasks we thoroughly understand your business, create the right process and thoroughly test procedures. This ensures fool proof processes & systems. Your clients are rightfully given a wonderful customer experience first time, every time.

Some of your benefits

• Increase visitor to conversion rate by 50% or more.
• Build customer confidence with 24/7 support.
• Reduce shopping cart abandonment.
• Analyse customer trends & make decisions.
• Improve customer satisfaction & build loyal customer base.