FAQ's of BPO - outsourcing services

How does your outsourcing process work?

There are various methods used while outsourcing:

• A secure server is shared between your office & our office and our team lists the assigned tasks for the day and upload final reports once completed onto the same server.
• Use our secure online portal for transferring documents.
• Our staff remotely logs in to your systems and completes the work allocated.

We will study your requirements and recommend the right system and process for you. We have years of experience in the outsourcing industry. We can recommend the optimal solution based on your exact needs.

How can we ensure that outsourcing is right for us?

Before we start a project for you, we thoroughly examine your processes by adopting the following standard operating procedure.

• Meet with the relavant teams to understand the process
• Document and study your process
• Identify areas to be outsourced
• Prepare a pilot project with the steps involved
• Iron out all potential problem areas
• Design an apt working process and begin the project

This is not the end, we continually look to improve and provide suggestions to continually help you grow and expand. Fortunately our experience has helped us establish procedures beforehand for you and so the actual time taken to set up a project is quicker and faster.

We are a small business. Will outsourcing work for us?

Yes. We work with many small & start-up companies and in fact it is much easier to outsource when you are small. With us you get the advantages the large corporations have been enjoying for years.

How secure are your facilities?

Our state of the art facilities are highly secure and we make every effort to maintain compliance that ensures your data is highly secure with us. Here are just some of our measures to protect your data.

• Accessed only by authorised people through finger print scan reader
• All our staff are screened and security verified before employment
• Our PC's dont have any removable media such as CD's, DVD's, printers or paper
• Our secure high end servers are located in USA
• 24/7 CCTV and manned security in our offices
• High-end firewalls and hacker protection software on all our systems
• Non-disclosure agreements with all our staff

Can I get an exclusive team for us?

The whole idea of outsourcing is to have a team to work exclusively for you at a different location where the resource costs are significantly lower but also offer high quality service.

So the answer is YES. We can quickly assemble an exclusive team based on your exact need and it will be managed by a designated person who will be responsible for assigned tasks and will communicate and report to you on a daily basis. The team leader will take responsibility of training, process implementation, adding new staff and all other miscellaneous tasks.

How does it affect our existing operations and set up?

Your existing operations and set-up can remain the same. Our services can be accommodated to plan growth and also adjust as per your natural attrition and retirements. Our service is an improvisation of existing processes that will work economically and more importantly, efficiently. Our outsourcing service will work seamlessly, without disturbing your existing setup in any manner.

What are my benefits of using your outsourcing service?

There are various benefits of outsourcing to us. Here is a small list of them.

• At the least 50% cost savings
• Quickly grow business with no capital
• Absolutely no overheads
• Replace fixed costs with reduced variable costs
• Focus and direct your efforts towards expanding business

Do you offer a FREE Trial of your service?

Depending on the nature of your requirement, we definitely do offer a FREE Trial of our services. So please feel free to let us know your requirements and we will be happy to do a free trial exclusively for you.

How flexible is your outsourcing service?

We are a customer-focussed company and our clients' have been our top priority and our culture "Listen, Serve, Excel" reflects the way we work. We listen and change as per the ever changing economic scenario prevalent and we adapt ourselves and services as per the needs of our clients.

We are very flexible and understand YOUR NEEDS first before we propose any solution. Our long list of clients are a testimonial of our quality solutions.