Phone: 412 267 1529

Helpdesk & Email support services

Now you can promise your customer a guaranteed 24/7 response to each of the email queries! We will help you achieve exactly that with an enormous cost savings ability. For most companies the turnaround time is very often 6 hours or even less. The email can be regarding anything ranging from a simple query of your product, tracking an order, updates or cancellations or request for technical details regarding a product or a customer complaint. We will train our staff to handle absolutely everything and anything based on your exact requirement.

Some features of help desk support and email support

  • Online live tracking systems
  • Guaranteed turnaround time
  • Custom letters with pleasing headers and footers
  • Appropriate answers and follow-ups
  • Custom letters when needed

Our difference

  • Automatically adjust workload by cross training the staff
  • Ensure customers get replies when needed the most
  • Constant review of service quality (Quality - The lifeline of our business)
  • Close tickets only after ensuring total client satisfaction

Our services span across various industries. We have proud history of helping companies grow with absolutely no overheads, build their customer base and grow exponentially.

Some of your benefits

  • Reduced overheads & massive savings.
  • Open your 24/7 office.
  • Quickly expand your business.
  • Up-sell and cross-sell with existing clients.
  • Improve customer satisfaction ratings.

Our customer support, call center

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